CUSTOMER SERVICE
CONTACT US
Any questions?
Answers in our FAQ .
We've covered everything you need to know.
Write to us at: contact@krissrichard.fr
or fill out the contact form:
FAQ
01
I found the cap I want, but I can't choose my size
Have you found your favorite cap, but are unsure about the size?
Don't worry, our caps are adjustable to comfortably fit most head sizes.
Do not hesitate to contact our team, we are here to help you make the right choice.
02
Can you give me more information about the caps and their maintenance?
Each Kriss Richard cap is crafted with premium materials for a stylish, durable look and a comfortable fit. Each style is adorned with a jewel crafted like a piece of fine jewelry.
Reinforced seams, a comfortable headband, and a perfectly structured visor. Style never sacrifices comfort.
Adjustable size at the back to fit all body shapes, without compromising on fit.
Care instructions.
To preserve the shine and shape of your Kriss Richard cap, we recommend these simple steps:
Gentle cleaning only.
Use a damp cloth or soft brush with a little warm water and mild soap.
Avoid machine washing or soaking.
Take care of the jewel:
Jewelry is delicate: avoid chemicals, salt water, or excessive rubbing. Wipe it gently with a soft cloth after use.
Air drying:
Dry your cap flat in the shade. Do not tumble dry or expose it to direct heat.
03
Has my order been shipped yet?
Thank you for your purchase.
Want to know if your order has been shipped?
If your order has already been processed, you should have received a shipping confirmation email with a tracking link.
You haven't received anything?
Don't worry, contact our customer service with your order number, and we will respond quickly with all the information.
05
My order is not complete
We apologize if your order is incomplete.
We will sort this out quickly.
Please check that all packages have been delivered (some orders are shipped in multiple packages).
If an item is missing, contact our customer service with your order number, the name or reference of the missing item, a photo of the package received (if possible)
Our team will respond to you as soon as possible to regularize the situation.
07
How can I pay?
Several payment methods are available to you to order securely:
Bank cards : Visa, MasterCard, American Express
PayPal : Fast and secure, without sharing your bank details
Apple Pay / Google Pay : Express payment from your mobile
All payments are 100% secure, protected by a data encryption system.
09
Is it safe to order online?
An online shopping experience that meets our standards.
Ordering on our site means benefiting from a secure, fluid and confidential environment.
Your data is protected by the best encryption technologies, and your payments are processed through trusted partners recognized worldwide.
Secure payment - Confidentiality respected - Peace of mind assured
You just choose, we'll take care of the rest.
04
Can I track my order?
Yes of course !
As soon as your order is shipped, you will automatically receive a confirmation email with a tracking link to know the delivery progress in real time.
No link yet?
Your order may still be in preparation. You can also contact us anytime with your order number; our team is here to help.
06
You sent me the wrong items
We are sorry for this error.
Your satisfaction is our priority, and we will correct this as soon as possible.
Please send us the following information:
-Your order number
-A photo of the items received
-The name of the items you should have received.
Once these elements have been submitted, our team will offer you a quick solution: exchange, return or refund according to your preference.
08
I forgot to use my promo code
Don't panic, it happens to everyone!
If your order has already been placed but you forgot to enter your promo code, contact us promptly with your order number and the promo code you wish to use.
Our team will do what is necessary to reimburse you the difference or offer you a suitable solution, depending on the conditions of the current offer.
10
Delivery - What is the price and timeframe?
Fast and careful delivery, up to our standards.
Price: Delivery is calculated automatically based on your address and the method chosen.
Delivery times: Generally, allow between 3 and 7 working days for delivery in mainland France.
For international orders, delivery times may vary between 7 and 15 working days, depending on the destination.
Each order is prepared with the greatest care and shipped in premium packaging, to guarantee you impeccable reception.